Self-service checkouts 'have not cut supermarket queues'

Self-service checkouts were intended to bring an end to long supermarket queues, but research suggests some lines have lengthened since the technology was introduced.

Research suggests that queues for traditional staffed checkouts at some stores have lengthened since automated tills were introduced.

The shopworkers’ trade union reports an increasing number of cases where shoppers, frustrated by problems with the checkouts, have taken out their anger on staff. More...

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